Refund and Returns Policy

Refund and Returns Policy

At IT Sincennes Inc., we strive to provide the best products and services to our customers. As a reseller, we do not offer direct returns or refunds for the products we sell. Each product is covered by the manufacturer’s return and refund policy, and customers are encouraged to contact the manufacturer directly for any return, warranty, or refund issues.

Manufacturer Returns and Refunds

For any return, warranty, or refund claims, please refer to the return and refund policy provided by the product’s manufacturer. You can find the manufacturer’s contact information and return procedures on their official website or in the product documentation.

Refund Process

If you have purchased an item through us and need a refund, please follow these steps:

  1. Contact the manufacturer to initiate the return or refund process.
  2. Once the manufacturer processes the refund, we will receive the funds.
  3. We will then issue the refund to you promptly.

Assistance with Returns and Refunds

While we do not handle returns or refunds directly, we are here to assist you with the process. If you need help contacting the manufacturer or have any questions about their return and refund policy, please reach out to us at info@sincennes.ca, and we will be happy to guide you.

Contact Us

If you have any questions or need assistance, please contact us at:

Countries & Policy

Countries: Canada
Policy URL: https://sincennes.ca/refund_returns/

Returns: We accept returns for both defective and non-defective products.
Exchanges: Not accepted.

Product Condition & Window

  • Product Condition: New only
  • Return Window: 30 days

Method & Fees

  • Return Method: In-store
  • Restocking Fees: No cost
  • Refund Processing Time: 15 days