IT services and managed IT in Gatineau
Your whole IT stack — devices, Microsoft 365, backups, networking, support — handled by a firm based in Gatineau’s Aylmer sector, French-first, with security part of the baseline rather than an add-on.
Search for IT services in Gatineau and you’ll mostly find Ottawa providers, Montreal firms or national chains — rarely anyone actually based on this side of the river. IT Sincennes works out of Gatineau’s Aylmer sector and manages day-to-day IT for SMBs across the city, from Hull and Aylmer out to Buckingham and Masson-Angers, plus Ottawa directly across the water. The full offer — Microsoft 365, devices, backups, networking, IT consulting — lives on our managed IT page; this one is about what changes when the firm running your IT is genuinely from here.
A word on the jargon, because it puts people off. Managed IT — what francophones here call infogérance — means handing the routine care of your IT to an outside provider: workstations, email, backups, the network, support for your staff, all for a predictable monthly fee instead of a bill every time something breaks. Full IT outsourcing is the complete version — you have no internal IT and we become your IT department. Co-management sits in between: your internal person keeps the day-to-day they know, and we take on what needs deeper expertise, like security, architecture and Microsoft 365. We offer both models; which one fits depends on your situation, not ours.
What separates us from a typical IT provider is where we started: we’re a cybersecurity firm first. With most vendors, security is a module added — and billed — after the fact. Here, identity, tested backups, device hardening and monitoring are part of the baseline, which spares you surprises at insurance renewal or audit time. And because the firm is founder-led, the architect doing the work is the one who answers you, not a call centre. Service runs French-first, with English whenever your partners need it; in Gatineau, your team shouldn’t have to file support tickets in their second language.
Managed IT rooted in Gatineau
A local provider, not a chain — here’s what that changes day to day.
- Based in the Aylmer sector. A short drive from anywhere in Gatineau — Hull, Aylmer, Buckingham, Masson-Angers — and from Ottawa right across the river.
- Support in your language. Your staff write in French, they get answers in French — not a service translated after the fact — with English whenever it’s needed.
- Security in the baseline. Identity, tested backups, device hardening and monitoring included from day one, not sold as an add-on module.
- Co-management or full outsourcing. We become your IT department, or we back up the person you already have — with access and responsibilities clearly split.
Frequently asked questions
What exactly is managed IT?
Managed IT — infogérance in French — means handing the ongoing care of your IT to an outside provider: workstations, email and Microsoft 365, backups, the network and staff support, for a monthly fee agreed in advance. Instead of calling a technician when something breaks and paying by the hour, you get someone who maintains, monitors and fixes things day to day, and who already knows your environment when trouble hits. For a Gatineau SMB with no internal IT department, it’s the simplest way to keep your systems current without hiring.
Do you offer full IT outsourcing or co-management?
Both. If you have no one in IT, we take the whole thing — full outsourcing, where we become your IT department. If you already have someone internal, we work in co-management: your person keeps the day-to-day they know, and we handle what calls for deeper expertise — security, architecture, Microsoft 365, backups — with access and responsibilities clearly divided. It’s a common setup for SMBs here, and the split can shift over time.
How do you bill for IT services?
Monthly, by user count and by the scope of what we take on. There’s no single posted rate, because managing a small fleet with an on-site server and a fully cloud-based environment aren’t the same job. After a short conversation about your environment, you get a clear fixed fee with no surprises. Licensing — Microsoft 365 and the rest — is added at the agreed cost.
Are you actually in Gatineau?
Yes — not a satellite office or an address of convenience. We’re based in the Aylmer sector and serve the whole city — Hull, Aylmer, Gatineau, Buckingham, Masson-Angers — plus Ottawa across the river. When an on-site visit helps, to install hardware or chase down a network problem, we’re a drive away, not in another time zone. And since plenty of local businesses have clients or offices on both sides of the river, we routinely work in both worlds — Quebec and Ontario.
How are your IT services different from a typical provider’s?
It comes down to where we started. Most IT providers do support first and add security as a module — billed on top — after the fact. We’re the reverse: cybersecurity is our core business, so identity, tested backups, device hardening and security monitoring are part of the baseline of our managed IT plans. In practice you notice it at cyber-insurance renewal, during an audit, or the day a client sends you a security questionnaire: the answers already exist, because the work has been done all along.
In the region: Cybersecurity in Gatineau · Managed IT & support
Hand your IT to someone local
Tell us about your setup — how many workstations, what’s been acting up, what you want to keep in-house — and we’ll come back with a clear, no-obligation proposal. We reply within 48 hours.
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